An Annual Maintenance Contract (AMC) is a service agreement that outlines the terms and conditions for providing maintenance and support services for a particular product or equipment over a specified period, usually one year.
Some key features of our AMC:
AMCs are commonly used by businesses and organizations to ensure regular maintenance and support for their critical assets. By entering into an AMC, clients can benefit from our expertise, minimize downtime, and ensure the longevity and efficient functioning of their equipment or systems.
- Service levels: The contract will define specific service levels, response times, and resolution times to ensure that the service provider meets certain performance standards.
- Scope of services: Services will be provided by us such as routine maintenance, repairs, software updates, troubleshooting
- Duration: The contract typically covers a period of one year, although the duration can vary depending on the agreement with the clients.
- Exclusions: The service contract will outline certain items or situations that are not covered under the maintenance agreement, such as damage due to misuse or acts of nature.
- Renewal and termination: The service contract may include provisions for renewal or termination, including any notice periods required.
- Cost and payment terms: Please reach out to us at info@cbroz.com to discuss this further.
Some key features of our CMC:
We also provide an alternative option of Comprehensive Maintenance Contract (CMC) where the client is particularly seeking thorough preventive and corrective maintenance.
Although similar to an Annual Maintenance Contract (AMC), CMC offers a broader scope of services and coverage. While an AMC primarily focuses on routine maintenance and support, a CMC provides more extensive coverage and includes preventive maintenance, repairs, and replacement of components or parts.
CMCs are commonly utilized in industries such as manufacturing, healthcare, Pharmaceuticals, telecommunications and others, where reliable operation of equipment and systems is crucial. By entering into a CMC, clients can enjoy our comprehensive range of maintenance and support services, minimizing downtime, improving equipment lifespan, and ensuring optimal performance.
- Enhanced coverage: A CMC offers comprehensive coverage for the maintenance, repair, and replacement of equipment or systems. It includes preventive maintenance activities to identify and address potential issues before they become major problems.
- Extended warranty: We include an extended warranty period on products for our CMC availed clients and provide additional protection beyond the manufacturer's warranty. This is advantageous for clients as it covers the cost of repairs or replacements during the contract period.
- Emergency support: In addition to routine maintenance, a CMC ensures our emergency support services to address critical failures or breakdowns.
- Spare parts and components: Our CMC includes the provision of spare parts and components necessary for repairs or replacements. This ensures that we have the required resources readily available to address any impending issues promptly
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Customized service levels:
CMCs will be particularly tailored to the specific needs of the client, allowing for customized service levels based on the criticality of the equipment or systems.
- Cost and payment terms: For better budgeting and cost management, please reach out to us at ⦁ info@cbroz.com to discuss this further.